Shipping & Delivery Policy

Last Updated: September 2026

Thank you for shopping with UKFURNITURE.HUB.

Delivery Areas

We currently offer delivery within the United Kingdom, subject to product availability and the delivery restrictions applicable to individual products.

Processing Time

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on the product and fulfilment arrangements. Any product-specific processing information shown on the product page will take priority.

Delivery Times

Estimated delivery times are provided on the relevant product page or during checkout where available.

Furniture and larger items may require additional delivery time compared with smaller products.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery Charges

Delivery charges, if applicable, will be displayed at checkout or on the relevant product page before you complete your purchase.

Some products or promotions may qualify for free delivery.

Delivery Delays

Although we work with delivery and fulfilment partners to provide reliable service, delays may occasionally occur due to circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays, or other unforeseen events.

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address and contact information.

If incorrect information causes a delivery problem, additional delivery arrangements or charges may apply where permitted by law.

Damaged Items

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, please contact us promptly with your order details and clear photographs of the damage and packaging where possible.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer rights.

Missing Items

If your order appears to be missing an item, please contact us with your order number so we can investigate with the relevant delivery or fulfilment provider.

Contact Us

For delivery questions, please contact:

UKFURNITURE.HUB
Email: ukfurniture.hubb@gmail.com
Phone: +44 7402 140593

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Returns & Refund Policy

Last Updated: September 2026

We want you to be satisfied with your purchase from UKFURNITURE.HUB.

Your Consumer Rights

If you are a UK consumer, you may have statutory rights under applicable consumer protection legislation, including rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.

Nothing in this policy affects those statutory rights.

Change-of-Mind Returns

For eligible online purchases, you may have a legal right to cancel your order within the applicable cancellation period under UK consumer law.

Certain products may be excluded from cancellation rights where a legal exception applies.

Please contact us before returning an item so we can provide the appropriate return instructions.

Faulty or Damaged Products

If your product is faulty, damaged, or does not match its description, please contact us as soon as possible.

Please provide:

• Your order number

• Your name

• A description of the issue

• Photographs or videos where relevant

We will assess the issue and provide a remedy in accordance with applicable UK law.

Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

Return Condition

Where a change-of-mind return is legally available, goods should be handled appropriately and returned in accordance with the applicable cancellation and return requirements.

For furniture and large items, please keep the original packaging where reasonably possible until you are satisfied with the product.

Refunds

Once a return or cancellation has been approved, refunds will normally be made using the original payment method.

The timing of a refund may depend on the payment provider or financial institution.

Return Delivery Costs

Where a return is due to a fault, damage, incorrect item, or other issue for which we are responsible, we will handle return arrangements as required by applicable law.

For change-of-mind returns, return delivery costs may apply where legally permitted and where we have provided the required information before purchase.

How to Request a Return

Please contact us before sending any item back.

Email: ukfurniture.hubb@gmail.com
Phone: +44 7402 140593

Please include your order number and the reason for your return.

Contact

UKFURNITURE.HUB
Email: ukfurniture.hubb@gmail.com
Phone: +44 7402 140593